The More Americans Learn About AI, the Less They Trust It
A new Gallup poll shows Americans are growing more skeptical of AI, fearing job losses and doubting companies to use it responsibly.
Americans are learning more about artificial intelligence (AI) — but the more they know, the less they like it.
A new report from Gallup (a well-known company that measures public opinion through surveys) found that after two years of warming up to AI, people are now growing more worried about it.
More Americans than ever say they understand AI. Seven in 10 now describe themselves as knowledgeable about the technology, up from 64% in 2024. But that growing familiarity has come with rising doubts.
Here are the key findings:
- 39% of Americans now say AI does more harm than good — up from 31% a year earlier.
- Only 9% believe AI does more good than harm.
- 79% expect AI to reduce the number of U.S. jobs over the next decade, up from 73%.
- Just 27% trust businesses to use AI responsibly, down from 31%.
Interestingly, Americans do think AI is getting better at certain tasks, like driving or offering financial and medical advice. Still, people rated humans as better than AI in every category measured, including hiring, creative work, and helping students.
This report matches other recent surveys. An NBC News poll in March found that most Americans use AI tools like ChatGPT — yet 57% believe the risks outweigh the benefits. A June survey by AI company Anthropic found that job losses were the top concern in every U.S. state, and only 15% of people trust AI companies to make good decisions about the technology.
The takeaway: Americans are using AI more than ever, but familiarity isn't building comfort. Instead, the closer people look, the more nervous they become — especially about their jobs.
This is an AI-generated summary. Read the original article at: https://decrypt.co/374794/more-americans-know-about-ai-less-they-like-gallup